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Captain RDM – Episode #11: Hotel Hack

Hotel Cybersecurity and the Risk of USB-Based Attacks

Hotel cybersecurity extends beyond protecting traditional IT systems. Connected door locks, access control systems, IoT devices, and other hardware endpoints can create additional opportunities for attackers to gain access to hotel environments.

In this episode of Captain RDM, a hotel faces an unusual cyberattack when a USB-based attack tool compromises its environment and guests find themselves locked out of their rooms. While Captain RDM comes to the rescue, the scenario highlights a real cybersecurity challenge: organizations need visibility and control over the hardware devices connecting to their infrastructure.

How Can a USB Attack Affect a Hotel?

Hotels increasingly rely on connected technologies to improve the guest experience, including smart locks, mobile key systems, kiosks, surveillance equipment, and other IoT devices. However, every connected device can increase the hardware attack surface.

A malicious or unauthorized USB device may impersonate a trusted peripheral, execute commands, or provide an attacker with another path into an organization’s environment. These threats can be particularly difficult to identify when security teams lack visibility into the physical devices connected across networks and endpoints.

Why Hardware Visibility Matters for Hotel Cybersecurity

Traditional security controls may not provide enough information about every physical device interacting with an organization’s infrastructure. Maintaining accurate hardware asset visibility helps security teams identify authorized devices, detect unexpected hardware, and investigate potentially risky connections.

For hotels, stronger device visibility can help protect critical systems while reducing the risks introduced by increasingly connected environments.

Watch Captain RDM Stop the Hotel Hack

There is nothing better than going on vacation in a lovely hotel, but there is nothing worse than getting locked out of your room because the hotel has been hacked by a USB-based attack tool.

Watch Captain RDM come to the rescue and see how a hardware-based attack can disrupt a hotel’s connected environment.

Learn more about the scenario in our Hotel Hack article.

Follow the adventures of Captain RDM as he confronts cybercrime, state-sponsored attacks, internal threats, supply chain attacks, and other cybersecurity challenges in The Adventure of Captain RDM series.

August 16th, 2020