Installing and Uninstalling a Sepio Agent

Preparing for Installation

You can install Sepio Agent in one of two ways:

  • Locally on each user’s computer as a standalone installation.
  • Using a network deployment tool compatible with MSI installation packages (e.g., Microsoft Endpoint Configuration Manager).

Typically, the local installation is simpler and easier to deploy for a single computer or a small network. However, larger-scale networks that use centralized management and administration tools usually use network installation to pre-configure some setup parameters.

Note: For a list of Agent system requirements go to Platform Requirements.

Firewall Configuration

Sepio Agent uses HTTPS for communication between Sepio Agent and the Platform Management. We recommend using the standard port 443. Ensure it is enabled on Windows by adding to Windows Firewall and in Linux by running the required command.

Note: If using any other port other than 443, contact Sepio Support.

Windows Installation

Note: If you are modifying or disabling the Recovery Override mechanism, run the required command in the CLI.

Windows GUI

  1. Download the current version of the Sepio Agent for Windows.
  2. Double-click the downloaded file to start the installation.
  3. Click Next.
  4. Select ‘I accept the terms in the License Agreement’ then click Next.
  5. If required click Browse to change the file location and enter the FQDN of the Platform Management server.
  6. Click Install.
  7. Click Finish to complete the installation. You can now log in to Sepio.

Windows CLI

Run the Agent installation with the Platform Management (Server) address:

%SepioAgent_Win_64_<sepio agent version>.msi /q CENTRALIZEDIP=<Platform Management FQDN>
  • CENTRALIZEDIP=server.domain.com
  • CENTRALIZEDIP=server.subdomain.domain.com

Ensure the Sepio Agent is Running as a service on Windows

Windows Services

Linux Installation

The Sepio Linux Agent is provided for Debian, Ubuntu, and Red Hat based systems. Installation files include:

  • Dependencies.txt
  • LinuxInstallation[Deb/RH].sh
  • LinuxUninstall[Deb/RH].sh
  • Scripts.sh
  • sepio.agent<version>.[deb/rpm]
  • sepio.agent.[deb/rh].service

Installation Path

  • Ubuntu: /debian/netcoreapp/opt/sepio.agent/Sepio.Agent
  • Redhat: /usr/local/bin/sepio.agent

Dependencies: The Dependencies.txt file lists dependencies required for installation.

Note: RHEL customers should ensure a valid subscription to install required dependencies.
  1. Download the current version of the Sepio Agent for Linux.
  2. Extract files if needed: tar -xzvf <filename>
  3. Modify or disable Recovery Override mechanism if required.
  4. For Ubuntu: sudo ./LinuxInstallationDeb.sh CENTRALIZEDIP=<Platform Management FQDN>
  5. For RHEL: sudo ./LinuxInstallationRh.sh CENTRALIZEDIP=<Platform Management FQDN>

MacOS Installation

Install Sepio Agent Using the Installer

  1. Download the installer from download.sepiofiles.com
  2. Run the installer by double-clicking the .pkg file.
  3. Follow installation instructions (License Agreement, Installation Type, Authentication).
  4. Install Software and configure Sepio Management Platform URL.
  5. Finish Installation.
  6. Post-installation options: keep or delete installer.
Install Sepio MacOS Agent

Silent Installation Using Script

Note: Requires Administrator privileges (sudo access).
  1. Download installer .pkg file.
  2. Fresh installation: sudo ./install_agent.sh --url "your-server.sepio.com" --pkg "SepioAgent_Mac_xx.pkg"
  3. Upgrade: sudo ./install_agent.sh --pkg "SepioAgent_Mac_xx.pkg"
  4. Uninstallation: sudo ./clean.sh
  5. Verify agent: launchctl list | grep sepio

Command Summary

Scenario Command
Fresh installsudo ./install_agent.sh --url "server.sepio.com" --pkg "SepioAgent_Mac_xx.pkg"
Upgradesudo ./install_agent.sh --pkg "SepioAgent_Mac_xx.pkg"
Uninstallsudo ./clean.sh
Check statuslaunchctl list | grep sepio

Modifying or Disabling the Recovery Mechanism (Optional)

Note: In recent versions, the Sepio Agent no longer automatically attempts to connect to the default backup server.

Windows: %SepioAgent_Win_64_<version>.msi RECOVERY_OVERRIDE=0.0.0.0

Linux: %./LinuxInstallationDeb.sh RECOVERY_OVERRIDE=<0.0.0.0>

Uninstalling a Sepio Agent

Windows:

  • Control Panel → Programs and Features → Uninstall a program → SepioAgent → Uninstall

Linux:

  • Run LinuxUninstall[Deb/RH].sh script in installation folder

macOS:

  • Run sudo ./clean.sh in terminal

Redirecting Sepio Traffic and Changing the Platform Management

  1. Assets Visibility → Hosts.
  2. Select host, click icon.
  3. Enter host FQDN: Host=server.domain.com or Host=server.subdomain.domain.com
  4. Click Save.
Update Sepio Host/IP Address