Customer Support Engineer

@ Lisbon

Sepio creates one of the world’s most cutting-edge and unique cyber security software products. We have an excellent combination of unique products and just all-around great people, and we want you to be a part of it. Sepio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are looking for a customer-oriented, highly technical, customer support expert to join our emerging team of professionals in Lisbon, working with their global peers in the US and Tel-Aviv.

You will have a chance to make a meaningful impact on the security posture and resilience of our world-leading customers.

Main Responsibilities

  • Work closely with international customers and the internal Engineering and Product groups
  • Improve our support methodology and tools, Encourage innovation and continuous excellence
  • Report directly to Head of Customer Support

Essential Skills & Experience

  • Independent, motivated, autodidact and a team player with a can-do attitude
  • 2+ years of international (mostly US, India, Brazil, UK, South Africa) support experience for enterprise customers
  • Deep knowledge of networking protocols: Ethernet, VLANs, routing and switching, TCP/IP, proxies, etc.
  • Windows & Linux OS knowledge
  • Excellent spoken & written English and great interpersonal skills
  • High availability and responsiveness mindset
  • Customer Success approach

Nice to have

  • Technical understanding of Datacenter virtualization, VMWare administration
  • Cybersecurity support experience -Firewall, IPS/IDS, AV, VPN, sandboxing, endpoint security, security policy, micro-segmentation
  • Familiarity and experience with cyber-security products
  • Experience supporting large enterprises


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