Customer Support Engineer

@ Rockville

Who We Are

Sepio is a fast-growing start-up in the cybersecurity domain, founded by serious industry veterans, well-funded, and headed by an experienced management team. Sepio is building the first Asset Risk Management platform that provides visibility, control, and mitigation to zero trust, insider threat, BYOD, IT, OT, and IoT security programs. We have an excellent combination of unique products, tier-1 customers, and just all-around great people.

Customer Support Engineer

Location: Rockville, MD , USA; Hybrid office/home.

About the Job

We are looking for a customer-oriented, highly technical, customer support expert to join our emerging team of professionals in Rockville, working with their global peers in Lisbon and Tel-Aviv. You will have a chance to make a meaningful impact on the security posture and resilience of our world-leading customers.

 

Main Responsibilities

  • Work closely with international customers and the internal Engineering and Product groups
  • Improve our support methodology and tools, Encourage innovation and continuous excellence
  • Report directly to Head of Customer Support

Essential Skills & Experience

  • Independent, motivated, autodidact and a team player with a can-do attitude.
  • 2+ years of B2B domestic and international (mostly UK, Brazil, South Africa, India) support experience for enterprise customers.
  • Deep knowledge of networking protocols: Ethernet, VLANs, routing and switching, TCP/IP, protocols.
  • Windows & Linux OS knowledge.
  • Experience with supporting products delivered both from the cloud and on premises solutions
  • High availability and responsiveness mindset.
  • Customer Success approach.

Nice to have

  • Technical understanding of Datacenter virtualization, Docker, Kubernetes, VMWare administration.
  • Cyber Security support experience -Firewall, IPS/IDS, AV, VPN, sandboxing, endpoint security, security policy, micro-segmentation.
  • Familiarity and experience with NAC products and solutions, 802.1x protocols
  • Familiarity and experience with SIEM/SOAR products
  • Experience supporting large enterprises.

Sepio is an equal opportunity employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.
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